1.  Only delegates whose names appear on the booking forms will be permitted entry at the event of a delegate wishing to           allocate their ticket to another person, arrangements must be made in advance with the organisers.  An administration fee of £25 may be charged.


2.  Delegate Cancellation of the course may be made up to 56 days prior to the start date of the event.  In such circumstances an email must be received by the organisers within the timeframe and a full refund minus a £25 administration fee will be made.     Cancellations received less than 56 days before the event will not be entitled to a refund unless the ticket can be re-sold.  In this situation a 75% refund will be made.  Refunds can and will only be made by the same method the original payment was received.


3. Instalment Plans  where a course offers an instalment plan, payments are only accepted via PayPal.  Should the delegate     cancel the PayPal payment agreement without contacting Guiding Paws as detailed in paragraph 2, Guiding Paws reserve the     right to retain any payments made to date.  Cancelling the PayPal payment agreement DOES NOT constitute cancellation of the course. 


4.  Dogs – we are happy for dogs to accompany their owners; however they will not be permitted into the venue during the event unless they are specifically booked onto the seminar or workshop.  They can remain in cars as long as they are secure and their welfare is attended to.  DOGS MUST BE KEPT ON A LEAD at all times unless the organisers give permission to the contrary.  The car parks have no shade and cars MUST be covered appropriately to keep cars cool in warm weather.  Facilities at hired venues may vary.  Water and adequate ventilation are essential.  The organisers reserve the right to ask owners to leave and take their dogs’ home should the dog’s welfare be compromised. 

5.  Health & Safety – all attendees agree to abide by the health & safety instructions given by the organisers.  In particular,         evacuation procedures in the event of a fire.

6.  Parking – Guiding Paws can take no responsibility for damage/loss to cars parked on their premises.  Guidance will be           given on arrival on where to park.  Please park considerately as space Is limited.

7.  Course Cancellation – in the event that the organisers need to cancel the course due to unforeseen circumstances, a full       refund of payments made will be made to all delegates within 14 days of the cancellation date. Notification of cancellation will be made to all delegates by email. Refunds can and will only be made by the same method the original payment was received.


Should cancellation occur on the actual date of any workshops for situations out of our control such as illness, flight cancellations etc. we will attempt to make contact via all of your contact information provided.  The workshop will be reschduled and every attempt will be made to ensure the new date is convenient for all attendees.  Guiding Paws shall not accept liability for any consequential loss and shall have no liability to reimburse any other costs that may have been incurred, including transport costs, accommodation etc.

8. Loss of a Dog - should you be prevented from completing the pratical aspect of the course for reasons of illness or loss of your dog, your place will be converted to a spectator place to allow you to continue.  The written exam will still be taken and a certificate of attendance issued.

9. Missing a Workshop - if you are unable to attend a workshop due to an emergency situation such as illness, the workshop written content will be made available to you.  A additional 1:1 call will also be arranged.  Providing the practical aspects of the course are still achieved for the final examination the course can still be completed.